Under 'Email us' you can opt to be contacted via email to communicate and receive support from Microsoft. In the вЂLet us call youвЂ™ tab, you can add relevant attachments and notes to your support ticket and weвЂ™ll get in touch over the phone as soon as possible at a time that is convenient for you.Д«ased on customer feedback, weвЂ™ve also added the option to receive support via email. The new support experience uses machine learning to classify the information you enter about your issue and surfaces any relevant information that may help you easily resolve the issue yourself, from current advisories in the Service Health Dashboard to specific solutions pulled from applicable support sources.ДЇlexible support tailored to you вЂ“ If you want to request support from Microsoft directly, you can easily do so in a way that makes most sense to you, as different issues may require different types of support. Intelligent self-help solutions вЂ“ We understand that some support issues can be resolved quickly with the right self-help solutions. Both options will open an in-product fly-out to create your ticket.

Quick access to support вЂ“ With Office 365 admin credentials, customers can quickly open a support ticket with Microsoft by accessing вЂNew service requestвЂ™ under вЂSupportвЂ™ on the left side panel or simply clicking вЂNeed helpвЂ™ at the bottom right of the admin center. The updated support experience includes the following improvements: Other non-Premier specific improvements made to the overall support experience are currently rolling out to all customers. The new support experience will begin rolling out to Premier customers in theВ beginning of April and will be available to all Premier customers by July. For Premier customers, we also understand the importance of being routed to MicrosoftвЂ™s Premier-specific engineers for the most critical issues and have added features to deliver Premier tickets to the correct teams right away. After hearing initial customer feedback, weвЂ™re rolling out improvements to the support experience in admin center for all customers and to extend the enhanced experience to Premier customers as well. In September, we launched a new support experience for Office 365 customersto provide this service. Once this rollout has completed, if you attempt to open a support ticket outside of the Office 365 Admin Center, you will be redirected to the Office 365 Admin Center to open that support request.ДЄs an Office 365 customer, itвЂ™s important that you have reliable support from Microsoft that is flexible to your needs so that you can focus on your busin ess. If your support phone number isn't listed above, find the number for your country or region.Update: The rollout of these enhancements for Premier and Unified Support customers is expected to reach completion in August 2018. Technical support is provided in English 24 hours a day, 7 days a week.ДЄdmins, have your account details ready when you call. The expected wait time is indicated in the Contact support pane.Д«illing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. Enter a description of your issue, confirm your contact number and email address, select your preferred contact method, and then select Contact me.If the results don't help, at the bottom, select Contact Support.If you get a dropdown list, select the one closest to your question, or continue typing your question, then press Enter. Type a question or keyword into the text box.On the lower-right side of the page, select Help & support.For more information, see Who has admin permissions in my business? If you get a message that says you don't have permission to access this page or perform this action, you aren't an admin. We'll help you find a solution or connect you to technical support. Save time by starting your service request online.

Microsoft office 365 support telephone